Monday, September 24Serving the aftermarket

Garage Schemes

The Motor Ombudsman updates review tools

The Motor Ombudsman updates review tools

Garage Schemes, News
The Motor Ombudsman, the automotive dispute resolution provider, is pleased to announce that it has upgraded its online consumer reviews tool on its Garage Finder. The refreshed design and layout makes it easier and quicker for any customer to express their opinions and evaluate a Motor Ombudsman-accredited franchised dealer or independent garage following a vehicle purchase or service. Using the “Rate” button on a garage’s profile, a customer can select the relevant Code of Practice survey, namely Vehicle Sales, after buying a new or used car, or Service and Repair after having any work carried out on their vehicle. They are then able to score different aspects of their experience of the business based on a one to ten star rating. These include the booking process, the quality of w
300 up for Autofirst

300 up for Autofirst

Garage Schemes, News
The Autofirst Network has signed up its 300th member with Sussex-based Uckfield Motor Services joining the programme. The garage has signed up just six months after Autofirst reached 200 members and is already seeing a financial return from the scheme. Autofirst was set up by Euro Car Parts last year and offers members a package of national warranty programmes, marketing campaigns, access to a web-based management system and technical partnerships providing training and support. One additional benefit of joining Autofirst is access to the Euro Academy, an innovative information resource set up by Euro Car Parts. This includes a technical helpline, which has already helped the group’s latest signing to solve a potentially tricky throttle position sensor problem on a Volvo V50. Uck