Schaeffler has invested in an updated telecoms system to help reduce call waiting times for mechanics needing technical advice for its range of LuK transmission, INA engine and FAG chassis products.
As part of the upgrade, callers will no longer have to go through a menu system, and will instead be connected directly to a REPXPERT technical expert. Distributors wishing to place orders, or with enquiries concerning orders or returns, can continue to use the Customer Services hotline, which has also been upgraded to remove the menu system.
The new REPXPERT Hotline number for UK callers is 0872 737 0037, which will be charged at 13p per minute plus a network access charge which varies according to your call package and communications provider. The customer services number remains as 01432 264264, but please note that customer service calls can no longer be transferred to the technical team.
Our industry leading REPXPERT services are still available for free through other channels; our online portal at www.repxpert.co.uk, or by using the REPXPERT app which can be downloaded for iOS and Android devices from the Apple and Google Play app stores.
