Online repair aggregator FixMyCar has launched a new network of approved and trusted garages, all of which will adhere to a code of conduct that helps build consumer trust.
FixRated has been launched in partnership with The Motor Ombudsman, and will serve demands for both private and business customers.
FixMyCar has experienced substantial growth this year, with its rebrand proving successful. The company believes that FixRated will deliver even more value for its customers, providing them with a choice of garages that can meet more specialist needs across aspects such as fleet and warranty work, as well as improving trust and transparency to give drivers more confidence in the booking process.
The new approved network will guarantee that all FixRated garages are vetted for quality and reliability and adhere to the Code of Practice established and enforced by The Motor Ombudsman.
Joining up to FixRated
Garages that join the scheme will benefit from increased visibility on FixMyCar’s website which was visited over five million times in the last year and generated over one million car maintenance and repair jobs, the company states.
FixRated garages will be given a digital badge displayed on their profile to enable drivers to easily identify them as part of this high-quality new network within garage listings.
FixMyCar currently provides a simple online booking platform for a wide range of car repair and maintenance jobs. From MOTs to bodywork repairs. FixMyCar boasts a large network of over 15,000 garages, dealerships and mobile mechanics across the UK.
FixRated will sit within this wider network to amplify and reward the most trusted garages on FixMyCar that maintain high-standards and excellent customer service. As part of their FixRated membership, garages must permit site assessments, be rated at least 4 stars or above on Trustpilot or Google, and be a member of The Motor Ombudsman to ensure service quality.
Building trust
The Motor Ombudsman’s complaint handling process will also be provided as a benefit to FixRated garages and includes in-house and impartial Alternative Dispute Resolution (ADR) service should a complaint remain unresolved via their own internal complaints-handling processes.
“We are very excited to be announcing plans for our new FixRated network today, in partnership with The Motor Ombudsman,” commented Interim CEO at FixMyCar, Amanda Webb. “Having the ability to call on the support, expertise, and resources of an automotive authority like The Motor Ombudsman, underlines our goal of elevating industry standards. We look forward to working closely with them.
“Garages continue to battle against an unfortunate reputation for being unreliable in honesty and quality, a stereotype that is not reflective of the many hard-working garages we work with every day. FixRated is just one step we’re taking to help combat this for the good garages we know are out there and we look forward to welcoming and supporting those garages onto FixRated.”
FixMyCar expects the sign up of the first FixRated garages to begin as early as January 2025 however from today, garages are encouraged to register their interest in becoming part of the new network to be one of the first to join.
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