The Independent Automotive Aftermarket Federation (IAAF) is offering its garage members the ability to access The Motor Ombudsman’s Alternative Dispute Resolution service.
With over 3,000 independent workshops joining the IAAF’s garage scheme, the industry body is aiming to help them in as many ways possible. The Alternative Dispute Resolution service will give those members security by allowing them to handle customer complaints in a fair and just way, for all parties involved.
The Motor Ombudsman, the UK’s automotive-specific Ombudsman, provides a CTSI-approved Alternative Dispute Resolution service, ensuring that garages can handle customer complaints with a structured and impartial process.
This service is particularly valuable for maintaining high standards of customer satisfaction and trust, which are critical in the competitive automotive aftermarket.
Benefits of Alternative Dispute Resolution and more
IAAF members will now have streamlined access to The Motor Ombudsman’s Alternative Dispute Resolution services, allowing them to address and resolve disputes outside of court, which can save time, reduce costs, and enhance their reputation for fairness and transparency.
Joining The Motor Ombudsman’s accreditation scheme offers numerous advantages. Businesses that achieve accreditation gain enhanced credibility through the use of The Motor Ombudsman and CTSI Approved Code logos, which significantly boost customer trust.
Additionally, members benefit from increased visibility as they are featured on The Motor Ombudsman’s online Garage Finder, providing valuable exposure and potential customer leads.
The scheme also grants access to a wealth of resources, including free webinars, industry updates and thought leadership papers, helping businesses stay informed and competitive.
Accredited garages can further enhance their reputation with customer reviews and ratings, leading to higher satisfaction levels. Moreover, members enjoy discounts on insurance and receive certification that highlights their commitment to high standards.
Powerful tool
“We are continuously developing our support offerings to better serve our members,” commented Mark Field, Chief Executive of IAAF.” By providing access to The Motor Ombudsman’s Alternative Dispute Resolution services, we are equipping our garage members with a powerful tool to manage customer relations and uphold the high standards that our federation stands for. This is yet another step in our ongoing commitment to supporting the growth and success of independent garages.”
Bill Fennell, Managing Director and Chief Ombudsman at The Motor Ombudsman, added: “We are excited to join forces with IAAF and support its members in achieving higher industry standards. This not only helps businesses enhance their credibility, but also provides an independent and impartial approach to managing customer relations and disputes swiftly and fairly.”
