Castrol Service workshops are being offered access to a new business consultancy service, thanks to a partnership with Tim Benson, Managing Director of Oldfields Garage.
Announced at the Castrol Service Conference on 21 March, Oldfields Automotive Consulting, an exclusive service, offers expert guidance to help garage owners improve operations and unlock their full potential.
Oldfields Automotive Consulting, led by Tim Benson, leverages his extensive experience as a successful garage owner. It focuses on improving efficiency, work-life balance, and business structure, offering actionable insights beyond just boosting the bottom line.
“I want to help others streamline their business, improve efficiency, and create a better experience for themselves, their team, and their customers,” said Benson. “With years of experience running an independent garage, I understand the challenges owners face.”
Benefits of Oldfields Automotive Consulting
The process starts with a review of a garage’s online presence by Oldfields Automotive Consulting, followed by an on-site visit. During this, Benson will assess key areas such as customer interactions, physical aspects, and business processes. This fresh perspective provides a comprehensive plan for improvement to increase profitability and customer satisfaction.
“Many garages are already successful but struggle with efficiency or balancing their workload, which directly impacts the customer experience, ” explained Benson. “Our focus at Oldfields Automotive Consulting is on helping businesses work smarter, optimise their customer base, and increase average invoice value. This not only improves profitability but enhances the customer experience as well.”
Benson’s approach has proven highly effective at Oldfields Garage, where the average invoice value increased by 58% over the past four years. In addition, the garage boasts an impressive Net Promoter Score (NPS) of 96, a metric that measures customer loyalty and satisfaction.
Highlighting commitment
“We have always been committed to ensuring Castrol Service workshops maintain the highest standards,” said Dan Bridges, Automotive Sales Manager at Certas Lubricant Solutions, the company behind The Race Group and the Castrol Service programme in the UK. “Now, with Oldfields Automotive Consulting, and Tim Benson, we’re providing our network members with hands-on support and expert guidance to help them take their businesses to the next level, building on the strong foundation we’ve already helped them establish.”
Benson’s continued role as a garage owner gives him a unique edge, enabling him to provide practical, real-world advice grounded in everyday experience.
To find out more about unlocking the full potential of your garage business, email Oldfields Automotive Consulting, at consulting@oldfieldsgarage.co.uk, for further information.
