New data from Hella Gutmann has revealed the most common workshop task performed using its new macsRemote Services.
The company has delved into its data, finding that the replacement of the steering assistance module is the most requested remote diagnostics job. The service has led a top 10 made up of various requirements, from ADAS calibration to headlight replacement.
“Through Hella Gutmann’s macsRemote device,” said Julian Goulding, Hella Gutmann’s Head of Sales, “garages gain access to our team of remote experts, who can help them complete jobs requiring dealer tools. Our top 10 shows the breadth of work Hella Gutmann is enabling garages to take on.”
Top 10 from macsRemote
The latest analysis also shows that front radar module replacement and front radar calibration rank second and third in the top ten list of the most ticketed remote diagnostic tasks.
The full top 10 most ticketed macsRemote tasks, according to Hella Gutmann’s analysis, are:
1. Steering assistance module replacement
2. Front radar module replacement
3. Front radar calibration
4. Front camera calibration
5. Headlight module replacement (single headlight)
6. Engine control module flash programming
7. Airbag module replacement
8. Key transponder programming
9. Remote diagnostic support
10. Adblue warning reset
Remote offering
Hella Gutmann’s macsRemote Services gives workshops the OE capability to carry out calibrations and coding on vehicles via remote connection. “Where they were previously locked out of jobs because of lack of data or access authorisations,” added Goulding. “Or because the vehicle is too new for their usual diagnostic tools, garages can now call on Hella Gutmann’s remote experts.
“You simply connect the macsRemote device to the car and create a job ticket through the Hella Gutmann online portal. At this point, our technical experts can access all the vehicle’s electronic systems remotely and perform tasks using vehicle manufacturer diagnostic equipment.”
With no ongoing license charges, it is a cost-effective pay-as-you-go solution. “As well as meaning garages provide a more complete offering for customers,” said Goulding, “workshops can also boost profits. Jobs can be carried out in-house at a competitive price, instead of being passed up or passed along. It is a win-win for everyone.”
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