Online car maintenance provider Fixter is launching a Virtual Diagnostic Consultation, allowing customers to discuss problems with their vehicles over video conferencing.
The COVID-19 pandemic has led to a change in the way people interact, both with one another and services. Many now look to digital conferencing for work, and also for doctors appointments and retail sales advice.
With this in mind, Fixter has launched a consultation service to make life easier for consumers who are embracing this new level of social interaction. allows time-poor car owners to book a free, 20-minute video consultation with one of their in-house mechanic experts, to assess any problems with their car without leaving the comfort and safety of their home.
Since its launch in 2017, Fixter’s ambition has been to profoundly transform the car maintenance industry by placing convenience at its core. Its research has found that a huge variety of car issues can be resolved by simply discussing and demonstrating the related symptoms with a professional.
Common problems, such as a flat battery or low oil levels, can be easily diagnosed, and often resolved, with the virtual support of an expert, saving car owners the time and disruption associated with frequent garage visits, missing parts and return travel. Furthermore, with the average UK car diagnostic test costing £49, this industry-leading approach also saves car owners money, by resolving most issues with a simple and free virtual consultation.
Convenient service
As lockdown restrictions ease, consumers are continuing to look for convenient and modern ways to interact with experts, with the retail and medical sectors leading the way. Fixter believes that car owners deserve to benefit from the advent of modern technology too. Further enhanced by over a year of lockdown restrictions, the modern consumer wants to spend time enjoying the things they value the most in life and with those they care about. Fixter has introduced this modern approach into the automotive servicing industry, making car maintenance as easy as ordering a takeaway and ownership more of a pleasure, than a chore.
Using the digital platform they are most comfortable with (such as Facetime, Google Meet, Skype or Whatsapp), customers can guide the in-house expert around their car during the free 20-minute call. They receive a convenient and transparent initial assessment
For more complex issues, when it isn’t possible to be sure of the problem without physically inspecting a customer’s car, Fixter will provide insight into the likely causes as well as an initial cost estimate, ensuring there are no nasty surprises when their car is handed over to the garage for repair. Another key benefit to this disruptive approach is that, rather than assessing the car blindly when it first arrives at the garage, the required parts can be ordered in advance, meaning that even in the scenarios where a garage service is still required, the process will be considerably quicker and hassle-free.
Having diagnosed any problems with the customer’s car, Fixter’s mechanic can then arrange for a fully insured driver to collect the vehicle and take it to be repaired with a high-quality local garage, before dropping it back on the same day. The door-to-door service includes convenient thirty-minute time slots for delivery and collection and live text updates, taking the hassle out even further.
Limvirak Chea, Co-founder and CEO, Fixter, said: “We are always looking for ways to enhance our innovative service and our new Virtual Diagnostic Consultation offers something completely new on these shores. Fixing issues with your car, whether it is getting the correct diagnosis, knowing how much it is going to cost, and even just getting it repaired at the right place initially can be time consuming, confusing and frustrating. Our initiative takes the stress away, providing customers with trusted and transparent feedback in minutes.”
Fixter’s tech-led approach enables customers to book high-quality car maintenance online, as well as get an instant quote, using a laptop or smartphone. The firm employs in-house technicians who liaise directly with its local independent garage network for service and repair quotes and approvals. Furthermore, customers can use Fixter’s convenient collection and drop-off service.
